Every Torque & Turbine product is made to order. Because of this, we do not accept returns or exchanges for buyer’s remorse, incorrect sizing, color preference, or ordering the wrong item or size.
DAMAGED, DEFECTIVE, OR MISPRINTED ITEMS
If your order arrives damaged, defective, misprinted, or with a manufacturing issue, we’ll work to make it right.
Please contact us within 30 days of delivery at hello@torqueandturbine.com and include:
• Your order number
• A description of the problem
• Clear photos showing the issue
Once the issue is verified, we will arrange a replacement/reprint at no additional cost when the order qualifies.
WRONG ITEM RECEIVED
If you receive an item, size, color, or design different from what you ordered, contact us at hello@torqueandturbine.com with your order number and photos of what you received. If the fulfillment error is confirmed, we’ll arrange a replacement at no additional cost.
SIZE & ORDERING MISTAKES
Please double-check the size, color, product, shipping address, and other order details before submitting your order.
Because our products are made specifically for each order, we cannot offer returns, refunds, or exchanges if you order the wrong size, select the wrong product or color, or simply change your mind.
ORDER CANCELLATIONS & CHANGES
We begin processing orders quickly after they are placed. If you need to cancel or change an order, contact us as soon as possible at hello@torqueandturbine.com.
We will do our best to accommodate your request, but cancellation or modification is not guaranteed. Once an order has entered production, packing, or shipping, it cannot be canceled or changed.
If we are able to successfully cancel your order before production begins, we will issue the applicable refund to your original payment method.
SHIPPING ADDRESS ISSUES
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping information carefully before placing your order.
If you notice an error, contact us immediately. Once an order has entered production or shipped, we may not be able to change the delivery address.
LOST OR DELIVERY-RELATED ORDERS
If your package appears to be lost in transit or there is another delivery issue, contact us at hello@torqueandturbine.com with your order number and we’ll investigate the issue.
Please note that we cannot guarantee replacement or refund for packages delivered to an incorrect address supplied by the customer.
REFUNDS
Because our products are made to order, refunds are generally not offered unless we determine that a refund is appropriate due to an order or fulfillment issue.
Approved refunds will be returned to the original payment method. Processing times may vary depending on your bank or card issuer.
NEED HELP?
Questions about your order? Something show up looking like it was worked on by the new guy?
Email us at hello@torqueandturbine.com and include your order number so we can help.
Torque & Turbine
For the people that make them fly.